People Support Partner (12 months FTC)


Job Details


UK Chippenham Head Office - 12189

Contract Type


Working Pattern

Full Time


Upto £22k + company benefits

Closing Date

28/02/2021 12:00

Role Overview

As part of our People Support Hub, our People Support Hub Partners provide an invaluable service to our business’s management teams in supporting the day to day management and performance of their teams and colleagues, through our People Support Helpdesk.  Our People Support Hub Partners report to the People Operations Partner and on a day to day basis, for work allocation and support to a People Support Hub Team Leaders.

Playing a key role, the People Support Hub Partners use their expert knowledge of Wincanton’s HR, T&A and Payroll administration, policies and processes to ensure integrity. They are accountable for the quality, pace and compliance of our core people and organisation processes making sure our colleagues have a great employment experience and that activities affecting pay and benefits are processed accurately and on time. 

Who are we?

Wincanton is a leading third-party logistics (3PL) and supply chain solutions provider in the UK and Ireland. With over 17,000 colleagues across more than 200 sites and a 3,400 strong fleet of vehicles, we put our customers at the heart of everything we do, and our mission is “to make our customers business’s better, every day.”

How will you contribute?

  • Employee Experience: Working in collaboration across the company’s People (HR) function to provide our managers with the knowledge, guidance and support to deliver a great employee experience, helping to promote Wincanton as a destination employer.
  • Tier 1 Support: Working in collaboration across the 3 core competency areas of the People Support Helpdesk -Triage, Support and Production.
  • Triage: Completing initial assessments and resolving requests as they are received into the Helpdesk.  Where requests cannot be closed on the initial assessment, these are escalated to either the Helpdesk Production, or Support Team for further support and resolution.
  • Production: Acting as the safeguard of processes and documents within the Helpdesk, making sure that all checks and balances are used before transactions being completed.  Liaising with the requestor to ensure compliance and delivery timescales are achieved against service level agreements.
  • Support: Acting as the internal point of escalation for transactions that need further time and resources spending on them to resolve, which are either complex or time consuming by nature.  The Support team will take any learning and add them into the various HR knowledge items, and process guidance.
  • Paperless Environment: Work in such a way that limits the need for paper based activities through the use of digital communication (phone and online portal), supporting Wincanton’s ambition to be a sustainable organisation.
  • Change Management: Contributing experience and knowledge to HR Operational changes to make improvements across the line management and HR, T&A and Payroll environments.
  • Employee Lifecycle: Providing efficient and accurate administration of Employee Life Cycle activities for Employees to our internal and external partners.
  • Employee & Organisational Data Management: making sure that employee and organisational data integrity, accuracy, and legal compliance are always maintained.  Where issues arise, they are dealt with in a timely and professional manor, while being owned until resolved or escalated to a member of the management team.

What will you bring?

Skills and Experience:

  • Experience of working at a similar level within a fast-paced HR/People environment
  • Excellent IT skills and Data interrogation
  • Ability to influence and coach across all levels
  • Good oral and written communication skills

Personal Attributes:

  • Organised and able to plan, prioritise and meet deadlines
  • Great attention to detail; ensures precision and accuracy in tasks undertaken.
  • Able to liaise effectively with peers to organise and share work priorities
  • Confident in proposing improvements to working practices and challenging how we work
  • A common sense and pragmatic approach
  • A great team worker who will perform in line with our values

What do we offer?

We really value our people and offer a friendly, safety first working environment and a competitive salary along with other benefits including; company pension scheme, private healthcare, 25 days hols + bank hols with the option to buy more, share incentive plan, cycle to work scheme ,employee benefits online discount platform, onsite parking, onsite canteen + much more

Our people are at the core of our business and what makes Wincanton great. That’s why we also provide significant opportunities for career development and progression, as well as training enrichment and multi-skilling, in a dynamic working environment.

Apply Now!

If you feel that you have what it takes to support Wincanton in delivering the best service, we would love to hear from you. Please apply by following the links and uploading your CV. We are a fast-moving organisation so we may not always wait until the closing date to review applications. As a result, you should submit your CV as soon as possible!

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