Workforce Planning Manager


Job Details


UK Greenford Waitrose - 11828

Contract Type


Working Pattern

Full Time


£38k to £40k + company benefits

Closing Date

20/12/2020 12:00

Role Overview

An exciting opportunity for Warehouse Planning Manager role is being created in our New Customer Fulfilment Centre for Waitrose in Greenford.  You will be responsible and accountable for planning Colleagues and Agency across the Site within 24 hours a day, 7 day a week warehouse operation. Ensuring achievement of productivity and agreed key customer service levels within cost targets through a motivated team. To provide strong leadership across the CFC Support Functions including site administration, communication, reporting and analysis as required by General Manager. To provide input and share best practice to support the current and future CFC operations strategy including recruitment and resource planning for future needs. To lead the successful implementation of projects impacting on the CFC.


Who are we?

 Wincanton is a leading third-party logistics (3PL) and supply chain solutions provider in the UK and Ireland. As the largest British logistics company, we work in industry sectors as diverse as milk, defence, energy, retail, consumer goods and construction, supporting every stage of development and adding value through our supply chain expertise and innovative approach to logistics challenges. With over 17,000 colleagues across more than 200 sites and a 3,400-strong fleet of vehicles, we put our customers at the heart of everything we do and our mission is “to make our customers business’s better, every day.”

This new partnership with Waitrose is a key strategic priority for Wincanton and allows us to bring together our substantial capabilities in Food Logistics, Home Delivery, Customer Experience and Online Fulfilment. It's an industry first as Wincanton will be the only third-party logistics provider in the UK to operate an online Grocery Customer Fulfilment Centre.


How will you contribute?

  • As Planning Manager, you responsible for ensuring that the resource and MHE requirements of the operation are fulfilled within budget throughout the year
  • Key contact to the customer's Supply and Planning departments, responsible for information gathering from the customer on volume forecasts, events and activity
  • Track CFC performance (KPI tracking tools), measure against budget and communicate
  • Manage internal communication of volume forecasts and upcoming events
  • Track client forecasts against actual polls
  • Manage colleague holidays in partnership with the Shift Ops Managers, ensuring operational requirements are not compromised
  • Responsible for managing the creation and review of colleague rotas.
  • Manage the site MHE instructor to manage the site training plans and maintain colleague training matrix
  • Completion of site tracking documents for the customer and Wincanton
  • Assist with the delivery and tracking of site CI plans
  • Manage labour requirements, including the usage of overtime and agency resource in order to enable the operation to deliver the Service Level Agreement (SLA)
  • Create, maintain and manage relevant planning tools for the management team to use, record and report all hours for both Colleagues and Agency.
  • To manage the relationship with the agency providing the resource requirements
  • Create, maintain and manage the CFC reports in relation to Budget and Cost, KPI's vs. Budget review, Volumes, Network Capacity, PI and Hours vs Cost.
  • To create and drive a culture of Continuous Improvement. 
  • A flexible approach to working hours will be required
  • To manage the site as Duty Manager on a rotating basis, 24 hours a day, 7 days a week
  • Ensuring all Personnel policies and procedures are followed that enable Colleagues to be treated fairly and with respect in line with the Wincanton Principles.
  • Creation of the CFC communication plan to ensure that information flows through all levels effectively and regularly to all Key Customers, colleagues to promote engagement and build good working relationships.


What will you bring?

  • Ability to work to deadlines, good time management and adaptable to fast-paced change
  • Can continually look for ways to drive the bottom line
  • Be proactive in devising more efficient solutions and implementing them
  • Analytical with attention to detail
  • Motivation to learn new skills
  • Will have an expert working knowledge of Microsoft Office applications in particular Excel
  • Always looking for ways to streamline reports and databases
  • Good commercial awareness
  • Familiar with warehouse operations and some knowledge of a WMS useful
  • Excellent communication skills with experience of customer relationship management
  • Enjoy working within a small team
  • Have an inquisitive nature
  • Take care and pride in work produced Ensuring full compliance with Health and Safety, Food Safety, Employment policy and Operational procedures always.


What do we offer?

We really value our people and offer a friendly, safety first working environment and a competitive salary along with other benefits including; company pension scheme, 25 days hols + bank hols with the option to buy more, share incentive plan, cycle to work scheme, employee benefits online discount platform, onsite parking, onsite canteen + much more

Our people are at the core of our business and what makes Wincanton great. That’s why we also provide significant opportunities for career development and progression, as well as training enrichment and multi-skilling, in a dynamic working environment.

Apply Now!

Please apply by following the links and uploading your CV. We are a fast-moving organisation so we may not always wait until the closing date to review applications. As a result, you should submit your CV as soon as possible!

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