Customer Delivery Drivers – Waitrose Customer Fulfillment Centre (CFC)


Job Details


UK Greenford Waitrose - 11828

Contract Type


Working Pattern

Full Time



Closing Date

20/12/2020 23:45



Customer Delivery Drivers – Waitrose Customer Fulfillment Centre (CFC)

About us

Wincanton is a leading third-party logistics (3PL) and supply chain solutions provider in the UK and Ireland. With over 17,000 colleagues across more than 200 sites and a 3,400 strong fleet of vehicles, we put our customers at the heart of everything we do, and our mission is “to make our customers business’s better, every day.” 

This new partnership with Waitrose is a key strategic priority for Wincanton and allows us to bring together our substantial capabilities in Food Logistics, Home Delivery, Customer Experience and Online Fulfilment. It's an industry first as Wincanton will be the only third-party logistics provider in the UK to operate an online Grocery Customer Fulfilment Centre.

Waitrose & Partners prides itself on being different. Our intention is to combine the convenience of a supermarket with the expertise and service of a specialist food shop. Add this to our unswerving dedication to our customers and the highest respect for our suppliers (the provenance and traceability of our food is vital) and, of course, the environment and you can start to see we’re a bit more than ‘just’ a supermarket. 

About the role 

We are now recruiting a high volume of Customer Delivery Drivers to support our New Customer Fulfilment Centre for Waitrose, Greenford, which will open early March 2021.

Within this role, you will: 

  • Be spending your day greeting our customers and delivering their shopping on-time with lots of Waitrose personality. 
  • Operate your vehicle in a safe, legal and economical manner always. 
  • Carry out daily vehicle checks accurately and follow correct defect procedures. 
  • From loading up, fueling and checking the van for the next route, or giving a customer a call so they know what time their shopping will arrive, everything we do is with our customers in mind
  • To deal with any queries or complaints in a courteous and efficient manner
  • Work towards deliveries in line with key performance indicators (KPI’s)

The role is hands on, will involve heavy lifting/ handling and full of variety. No two shifts are ever the same – customers look for help in all kinds of different ways. 

You’ll need 

While previous experience is a bonus (although not essential) for Customer Delivery Drivers, we’re more interested in your enthusiasm, friendly personality, and that you care about making a difference for Waitrose’s customers and colleagues. 

 Additionally, we’re looking for people who: 

  • Are over 18 years old, have had a full UK/EU/EEA driving license (manual gearbox) for at least 12-months with no more than 6 penalty points 
  • Enjoy helping others and working in a team
  • Results orientated and can work to schedules
  • Understands the basics and importance of Health and Safety procedures
  • Able to lift and handle goods
  • Have excellent communication skills 
  • Can take the initiative and use common sense 
  • Has a good degree of literacy and numeracy
  • Can stay calm under pressure 
  • Are safe and courteous driver who can deliver our outstanding service right to our customers’ doors, then we want to hear from you! 

What do we offer?

We really value our people and offer a friendly, safety first working environment. Alongside an hourly rate of £11.00 (which will increase to £11.25 after 6 months), you'll get lots of other great benefits too: 

  • Pension scheme 
  • Share incentive plan
  • Cycle to work
  • 20 days annual leave plus 8 bank holiday
  • Uniform provided 
  • Excellent training and development to support you in your role 


We have full time and part time shifts.  We’ll work with you on your shifts, but the chances are you’ll have to work some evenings and weekends and we may need to be flexible with your work pattern - there’s something to suit everyone.

Application process 

Apply now to start early February 2021!  Attach a copy of your CV for the role in our new Customer Fulfillment Centre in Greenford, West London.

Please be aware that as part of our recruitment process, job offers are subject to a basic Criminal Record Check and will include a license check, which will be carried out by an external third party. We ask that you have the right to work in the UK and be able to provide these documents at interview. 

We are sorry but if you have been disqualified from driving within the last 10 years, we will not be able to accept your application. 

So, if you think you have what it takes and want to be part of a supportive and friendly team, we can’t wait to hear from you! 

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Your place in our world

First Line Manager
Customer Delivery Drivers – Waitrose Customer Fulfillment Centre (CFC)