careers

Sales & Transport Coordinator

Worsley

Job Details

Location

Worsley

Contract Type

Permanent

Working Pattern

Full Time

Salary

£26k to £29k dependant on experience

Closing Date

30/11/2019 23:45

Sales & Transport Coordinator

Role Overview

We have an exciting opportunity for a Sales & Transport Coordinator to manage and execute all sales enquiries / orders for petroleum products and resolve issues that arise from these petroleum orders and deliveries with UK and Ireland for Valero and other Wincanton portfolios.

 

Key Responsibilities

 

  • Provide driver and operational support
  • Manually re-planning and amending delivery schedule, reacting to changes in requirement and daily operation issues ensuring the safe and timely delivery of orders are completed ensuring a high level of customer service.
  • Ensure all calls are handled in a professional manner adhering to a strict call queue target.
  • Enter, amend and cancel orders on SAP accurately and in a timely fashion.
  • Maintain and exceed customer service level standards with current and new customers.
  • Ensure SAP reports are executed on time.
  • Take ownership and responsibility for queries and follow up where necessary.
  • Undertake Emergency response base controller duties if required
  • Maintain and enhance the service measures agreed for all the customers within the Valero operation.
  • Be proactive in the promotion of safe working practices and ensure that all company and customer HSE policies are fully implemented.
  • Support the achievement of the target performance for the specified activities and operations overall and individually.
  • Ensure the Company quality, operational and administrative policies and procedures are implemented in a timely and effective manner.
  • Undertake both on the job and off the job training as deemed appropriate by yourself and management for your duties.
  • Assisting with any other tasks requested by your line manager.
     
     

Skills

 

Essential

  • Previous experience in sales order entry
  • Strong attention to detail
  • Exceptional numerical and interpersonal skills / telephone manner
  • Proven track record in customer relationship management

 

Desired

  • Experience with SAP
  • Experience in fast moving complex transport environment
  • Personal attributes’
  • Motivated self-started, comfortable working as part of a team or individual
  • Good communicator able to operate at all levels
  • Positive attitude and willingness to be flexible
  • Good commercial awareness
  • Commitment in providing the highest standards of customer services

 

About Us

Wincanton is a leading third-party logistics (3PL) and supply chain solutions provider in the UK and Ireland. As the largest British logistics company, we work in industry sectors as diverse as milk, defence, energy, retail, consumer goods and construction, supporting every stage of development and adding value through our supply chain expertise and innovative approach to logistics challenges. With over 17,000 colleagues across more than 200 sites and a 3,400-strong fleet of vehicles, we put our customers at the heart of everything we do and our mission is “to make our customers business’s better, every day.”

Our people are at the core of our business and what makes Wincanton great. That’s why we provide significant opportunities for career progress, as well as training enrichment and multi-skilling, in a dynamic working environment.

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