Night Shift Manager

Tunbridge Wells

Job Details


UK Tunbridge Wells M&S - 11054

Contract Type


Working Pattern

Full Time



Closing Date

31/01/2020 23:45

Night Shift Manager

Role Overview:

To successfully lead the warehouse team to ensure an effective warehouse operation is established and maintained, to meet all Key Performance Indicators and exceed customer expectations.


  • Ensure ‘Positive Customer Experience’ is embraced by the entire team and is delivered on each delivery
  • Effective management and motivation of the warehouse colleagues include team engagement to ensure that the service provided meets the high levels of performance required by the client and business.
  • Achievement of all targets in line with operational key performance indicators, whilst supporting, implementing and introducing innovative ideas and solutions.
  • Monitor and manage the financial costs in relation to warehouse activities to maximise the profit and efficiencies achieved for Wincanton.
  • Implementation and maintenance of best practice value to all aspects of the business with a view to continually improving working practice, profit and efficiency.
  • Proactively develop and maintain effective relationships with the client, the team and other functions to ensure excellent customer service is achieved.
  • Lead, motivate, train and develop the team and ensure consistent full utilization of resources is achieved.
  • Mentor both team-leaders and desk-operatives with a view to succession planning for the operation.
  • Ensuring that Key Performance Indicators are met and where possible exceeded, whilst supporting, implementing and introducing innovative ideas and solutions.
  • Develop new procedures and training methods to drive performance to new levels whilst at the same time aiming to reduce cost.
  • Complete regular performance reviews with direct reports and implement improvement action plans where required.
  • Conduct disciplinary, grievance and appeal meetings in line with current policies as required, ensuring HR are involved in the process.
  • Conduct monthly team meetings on site.
  • Ensure the DC operates in accordance with Health and Safety policy and SSOW procedures.
  • Review and authorise all payroll amendments on a weekly basis.
  • Conduct recruitment in accordance with current policy.
  • Ensure all employees receive appropriate training to successfully perform in their role.

Experience and skills:

  • PC literate (Microsoft Word and Excel, email)
  • Management of a warehouse operation
  • Detailed understanding of warehouse management systems.

Organizational Responsibilities:

  • Reports to the Distribution Centre Manager
  • Manages a team of Team Leaders and Operatives
  • Liaises with internal departments to resolve customer issues
  • Ability to manage DC in DCM absence.

Key Competencies:

  • Customer focus
  • Leadership
  • Problem solving and decision making
  • Communication
  • Data facility

Special Conditions:

  • Must be able to work shifts as necessitated by the contract, 5 from 7 days per week
  • Flexibility on shift patterns and work location.

About Us:

Wincanton is a leading third-party logistics (3PL) and supply chain solutions provider in the UK and Ireland. As the largest British logistics company, we work in industry sectors as diverse as milk, defence, energy, retail, consumer goods and construction, supporting every stage of development and adding value through our supply chain expertise and innovative approach to logistics challenges. With over 17,000 colleagues across more than 200 sites and a 3,400-strong fleet of vehicles, we put our customers at the heart of everything we do and our mission is “to make our customers business’s better, every day.”

Our people are at the core of our business and what makes Wincanton great. That’s why we provide significant opportunities for career progress, as well as training enrichment and multi-skilling, in a dynamic working environment.

By applying you agree to Wincanton’s terms of use, click here to review