careers

Customer Services Administrator

Livingston

Job Details

Location

UK Livingston Paterson Aran Warehouse - 11266

Contract Type

Permanent

Working Pattern

Full Time

Salary

Fixed

Closing Date

20/09/2019 11:00

Team Player

We are currently recruiting for a Customer Services Administrator to join the business within our Paterson-Arran contract. Reporting to the Contract Team Leader the individual will support the operation in all activities effectively assisting in the running of a busy, complex operation and helping to managing the day to day relationship with the customer, 3rd party suppliers and Wincanton Management to meet all key performance indicators and exceed customer expectations.

To support the Contract Manager, Contract Team Leader and Warehouse Team Members in the following areas;

  • Effective communication at all levels ensuring all key contacts are adequately and equally updated:
    • The prompt and accurate reporting of issues to Contract Team Leader / Contract Manager and/or the client personnel
    • When required Training and development of Contract Team with the aim of creating a multi-skilled environment
    • The maintenance of a robust admin archive filing system
    • Management of Chep pallets via the Portfolio system – No financial exposure to Wincanton.
    • Control and management of client stock counts (twice per annum) - No financial exposure to Wincanton
    • Perpetual inventory checks - Completion of cycle counting (Limit number of stock availability issues due to Wincanton issues)
    • Management of Quality holds as requested by the client
    • Supply of key contractual information as requested by the Contract Team Leader / Contract Manager

Support as required the wider Wincanton Network

 

  • Compliance to all Wincanton Safety, Health and environmental policies, procedures and onsite regulations
  • Compliance to all Wincanton’s legal obligations including:
    • Working Time Directive (Including the Agency Workers Regulations)
  • Compliance to all critical operational activity:
    • Waving of orders to meet required delivery dates
    • Investigation, communication and resolution of Held Orders
    • Stock Allocation ensuring stock allocated is as per the customer advised requirements
    • Haulier bookings – To meet service requirement and to meet Wincanton profitability targets
    • Management of all requirements for Factory Gate Collections (FGP)
    • Management of the flow of work through to the warehouse using WMS (Manhattan)
    • Assist with completion, investigation and timely resolution of all Manhattan Health Checks
    • Assist with communication to Spring Distribution (or any other PA nominated 3rd party provider)
    • Accurate confirmation of deliveries as per client requirements (POD’s confirmed on MLS / WMS)
    • Timely and accurate receipt of Arran stock
    • Management of ASN’s – Daily verification of production ASN
  • Accurate completion of the sites financial reporting models (MLS)
  • Provision of PPE / Uniform for all permanent contract staff
  • Fully support the effective deployment of resources to achieve customer service requirements and contractual KPI’s
  • When required Training and development of Contract Team with the aim of creating a multi-skilled environment
  • The maintenance of a robust admin archive filing system
  • To take control of own development and learn new skills both on-job training and external courses

Wincanton Behaviours

  • Succeeds in building effective stakeholder relationships with the ability to influence management team’s thinking to deliver high performance through a culture of accountability and ownership.
  • Demonstrable exemplary customer relationship management skills with the flexibility in style, approach to manage a number of clients with varying requirements at the same time.
  • Well-developed interpersonal skills with an ability to influence at all levels. Able to manage conflict and tough conversations including complex IR issues.
  • Experience of change management processes including successful delivery of change.  Understands how people react to change and how to lead and manage through this.
  • Able to manage Equality and Diversity issues and creates a culture of respect and “Dignity at Work” for all.
  • Understands team dynamics and composition and applies knowledge to develop high performing teams.
  • Understand key drivers to achieve high levels of employee engagement and uses these to deliver high performance.
  • Personal resilience, tenacity and motivated by achievement.
  • Must be an effective communicator and able to develop good working relationships across all levels

 

 

Customer Services Administrator

We are currently recruiting for a Customer Services Administrator to join the business within our Paterson-Arran contract. Reporting to the Contract Team Leader the individual will support the operation in all activities effectively assisting in the running of a busy, complex operation and helping to managing the day to day relationship with the customer, 3rd party suppliers and Wincanton Management to meet all key performance indicators and exceed customer expectations.

To support the Contract Manager, Contract Team Leader and Warehouse Team Members in the following areas;

  • Effective communication at all levels ensuring all key contacts are adequately and equally updated:
    • The prompt and accurate reporting of issues to Contract Team Leader / Contract Manager and/or the client personnel
    • When required Training and development of Contract Team with the aim of creating a multi-skilled environment
    • The maintenance of a robust admin archive filing system
    • Management of Chep pallets via the Portfolio system – No financial exposure to Wincanton.
    • Control and management of client stock counts (twice per annum) - No financial exposure to Wincanton
    • Perpetual inventory checks - Completion of cycle counting (Limit number of stock availability issues due to Wincanton issues)
    • Management of Quality holds as requested by the client
    • Supply of key contractual information as requested by the Contract Team Leader / Contract Manager

Support as required the wider Wincanton Network

 

  • Compliance to all Wincanton Safety, Health and environmental policies, procedures and onsite regulations
  • Compliance to all Wincanton’s legal obligations including:
    • Working Time Directive (Including the Agency Workers Regulations)
  • Compliance to all critical operational activity:
    • Waving of orders to meet required delivery dates
    • Investigation, communication and resolution of Held Orders
    • Stock Allocation ensuring stock allocated is as per the customer advised requirements
    • Haulier bookings – To meet service requirement and to meet Wincanton profitability targets
    • Management of all requirements for Factory Gate Collections (FGP)
    • Management of the flow of work through to the warehouse using WMS (Manhattan)
    • Assist with completion, investigation and timely resolution of all Manhattan Health Checks
    • Assist with communication to Spring Distribution (or any other PA nominated 3rd party provider)
    • Accurate confirmation of deliveries as per client requirements (POD’s confirmed on MLS / WMS)
    • Timely and accurate receipt of Arran stock
    • Management of ASN’s – Daily verification of production ASN
  • Accurate completion of the sites financial reporting models (MLS)
  • Provision of PPE / Uniform for all permanent contract staff
  • Fully support the effective deployment of resources to achieve customer service requirements and contractual KPI’s
  • When required Training and development of Contract Team with the aim of creating a multi-skilled environment
  • The maintenance of a robust admin archive filing system
  • To take control of own development and learn new skills both on-job training and external courses

Wincanton Behaviours

  • Succeeds in building effective stakeholder relationships with the ability to influence management team’s thinking to deliver high performance through a culture of accountability and ownership.
  • Demonstrable exemplary customer relationship management skills with the flexibility in style, approach to manage a number of clients with varying requirements at the same time.
  • Well-developed interpersonal skills with an ability to influence at all levels. Able to manage conflict and tough conversations including complex IR issues.
  • Experience of change management processes including successful delivery of change.  Understands how people react to change and how to lead and manage through this.
  • Able to manage Equality and Diversity issues and creates a culture of respect and “Dignity at Work” for all.
  • Understands team dynamics and composition and applies knowledge to develop high performing teams.
  • Understand key drivers to achieve high levels of employee engagement and uses these to deliver high performance.
  • Personal resilience, tenacity and motivated by achievement.
  • Must be an effective communicator and able to develop good working relationships across all levels

Hierarchy

Hierarchy

Your place in our world

Contract Team Leader
Customer Services Administrator