careers

B&Q Customer Service Home Delivery Driver

Preston Brook

Job Details

Location

UK Runcorn Preston Brook B&Q - 12618

Contract Type

Permanent

Working Pattern

Full Time

Salary

£28,476.44 per annum + benefits

Closing Date

30/11/2019 09:00

Role Profile

Wincanton are looking for experienced drivers to join the B&Q team based in Preston Brook. You will be working a 48 hour working week Tuesday – Saturday. Working as a two-person crew we are looking for people who have the passion to deliver excellent Customer Service.

We specialise in delivering home improvement products on behalf of the UK’s largest DIY retailer to private households. This role is key to the success of our business and you will represent the face of B&Q to the customer on a daily basis. You will be responsible for delivering exceptional levels of customer service and ensure the customer receives their deliveries in excellent condition, on time -  every time.

Key Responsibilities:

  • Provide a professional driving service and meet and exceed expectations of our customers
  • Ensure the customer promptly receives their deliveries in excellent condition every time
  • Engage and build a rapport with customers, ensuring a consistent positive message, dealing with queries in a polite and effective manner by phone and face to face
  • Accurate and efficient completion of the delivery of stock to customer’s room of choice in a safe and efficient manner
  • Ensure correct and accurate completion of documentation in line with customer, legislative and company policies and procedures
  • Responsible for the Health and Safety of themselves and others, completion of dynamic risk assessments, adhering to safe working practices and the Health & Safety at Work Act, including accident, incident and damage reporting
  • Ensuring compliance with Transport driving regulations and working time regulations
  • Attending any relevant training as required to ensure you remain fully equipped to perform your role effectively and to assist in the development of continuous improvement

Experience & Qualifications

  • You must hold an in date valid Class 2 licence
  • You must hold an in date valid CPC licence
  • You must hold an in date Digi Card
  • You must have no more than 6 points on your current licence
  • Be smartly presented at all times and have excellent customer service skills and be detail focused
  • Be flexible in relation to shifts and duties with excellent timekeeping
  • Be able to provide a time critical delivery service in line with targets agreed with customer and Wincanton
  • Previous retail and commercial driving experience is desirable
  • Multi drop experience is desirable
  • DBS check will be undertaken

Due to the nature of the work heavy lifting is required. This includes repetitively handling bulky, weight items as part of a two-person team on a daily basis – i.e washing machines, kitchen units, kitchen worktops. It is therefore essential that the successful applicant is capable to carry out this nature of work.

Salary and Benefits

We really value our people and offer a friendly working environment, a focus on developing your skills and a competitive salary.

Benefits include:

  • B&Q 20% discount card (once completing satisfactory probationary)
  • Employee Assistance Programme
  • Training and development opportunities including Customer Service training, management training programmes, management opportunities
  • Uniform
  • Recognition schemes
  • Child care vouchers
  • RAC discount
  • E-Vouchers
  • Leisure Vouchers
  • Supermarket Savings
  • Access to a company pension scheme with employer contributions and other optional schemes you may wish to join.

These are just some of the reasons which make Wincanton a great place to work!

If you feel that you have what it takes to support Wincanton in delivering the best service, we would love to hear from you.

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About Us

Wincanton is a leading third party logistics (3PL) and supply chain solutions provider in the UK and Ireland. As the largest British logistics company we work in industry sectors as diverse as milk, defence, energy, retail, consumer goods and construction, supporting every stage of development and adding value through our supply chain expertise and innovative approach to logistics challenges. With over 17,000 colleagues across more than 200 sites and a 3,400 strong fleet of vehicles, we put our customers at the heart of everything we do and our mission is “to make our customers business’s better, every day.”

Our people are at the core of our business and what makes Wincanton great. That’s why we provide significant opportunities for career progress, as well as training enrichment and multi-skilling, in a dynamic working environment.

Please Note

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https://careers.wincanton.co.uk/terms.html